De-escalation Training: Verbal and Nonverbal Techniques
In this comprehensive course, participants will gain essential skills to safely and effectively defuse potentially violent situations using proven verbal and nonverbal communication strategies. By understanding the psychology of aggression, identifying signs of escalating behavior, and mastering active listening, attendees will be equipped to handle crises with confidence. Join us to learn practical techniques for setting boundaries, resolving conflicts, and managing stress, ensuring personal safety and fostering empathetic communication in diverse environments.
Using Verbal and Non-Verbal Techniques for De-Escalation
This course will provide participants with the skills to defuse potentially violent situations through verbal communication. Participants will learn how to identify verbal cues and signs of aggression and use active listening skills to communicate with individuals in crisis effectively. The course will also cover the use of nonverbal communication and body language to de-escalate situations.
- Understanding the psychology of aggression, violence, and dynamics of conflict
- Identifying the signs of escalating behavior
- Verbal strategies for de-escalation
- Active listening skills and empathetic communication
- Nonverbal communication and body language
- Setting boundaries and enforcing consequences
- Resolving conflicts through negotiation and problem-solving
- Recognizing cultural differences and responding appropriately
- Developing personal safety plans and procedures
- Strategies for managing your own emotions and stress
Take the Next Step in Securing Your Organization's Well-Being and Future
Fill out the form and a member of our team will be in touch to discuss how we can help you.